(623)322-3380     (623)322-4399

Frequently Asked Questions

General questions

All of our providers are board certified and members of the American Academy of Pediatrics.
Our practice was first established at our Lake Pleasant location in January 2008. We have since expanded throughout the Valley and now have 5 convenient locations.
We see children from the ages of newborn to 21 years of age.
Parking at all of our locations is very convenient with spaces available right outside our front doors.
  • Routine well child exams
  • Sports physicals for school
  • Immunizations
  • TB skin testing
  • Office Visits for sick or injury
  • Hemoglobin
  • Urinalysis
  • Rapid strep
  • Flu testing
  • Pregnancy test
  • Antibiotic injections
  • Circumcision
  • Ear Lavage
  • Frenulectomy(Tongue Tie)
  • Umbilical Granuloma
  • Nebulizer treatments
  • Allergy Testing
Our phone lines are open from 7:30am-7pm Monday through Thursday, 7:30am-5pm on Fridays and 8am-12pm on Saturdays.
To see each locations specific hours please go to "locations"
We offer same day sick appointments. Routine well child exams can sometimes be accommodated same day, if not normally within the same week or the following.
We ask that if you cannot make it to an appointment or no longer need to be seen, to please call in advance so that we may open that slot for another child.
We have separate waiting rooms for sick and well at all of our locations.
We have patient restrooms with changing tables available for patient and parent use.
We do not make house calls.
We offer a triage/referral/prescription line for parents during normal office hours. Please listen to all the prompts to get you to the correct department. You can also connect with our billing department by following the prompts.
Our providers are on call after hours. Please call the regular office line and follow the prompts. You will then be connected to one of our providers. Our after-hours line is for urgent questions and established patients only. If you are calling regarding a prescription refill, referral, formula question or anything that is not urgent, please wait to call during normal office hours. Our website provides helpful links such as a symptom checker, correct dosages for medication and CDC vaccine information.
Our physicians have privileges to see newborns at Arrowhead Hospital and Banner Estrella. We evaluate newborns within 24 hours of his or her birth. We do not see newborns at Phoenix Children's Hospital, but we are affiliated.
Our practice believes vaccines are the best way to prevent disease and protect not only our patients but the community as well. We follow the CDC guidelines for immunizations and our providers strongly believe in them. Our practice will no longer be able to take on new patients who have chosen not to vaccinate.
We offer the Flu and Tdap vaccines to any person caring for anychild(ren) depending upon their insurance plans. Please ask a team member for more information.
You can find us at www.pleasantpediatrics.com. You can find our forms, check dosages, meet our providers and staff, pay a bill, get a virtual tour of our locations or send us a message. See our website for the full list of services.
Please call our office with any additional questions or to schedule a meet and greet with a physician. If you would like to meet one of our physicians, please let the team member know which location you are interested in visiting, which provider you would like to meet and if you are an expecting parent or if you already have children.